FAQ
We have compiled answers to our most frequently asked questions.
If you cannot find what you are looking for, please feel free to contact us.

Your Stay

Check-in and check-out times

Check-in is from 4:00 PM. Check-out is by 10:00 AM.

Early check-in / late check-out

Early check-in may be possible depending on the previous night's occupancy and same-day cleaning schedule. Please contact us the day before your stay to enquire.

Late check-out is not available.

Pets

We regret that pets are not permitted.

Smoking

Smoking inside the building is strictly prohibited, including electronic cigarettes. An ashtray is provided in a designated outdoor area.

Maximum number of guests

The maximum capacity is 12 adults. If you are travelling with children, it may be possible to accommodate more than 12 guests—please contact us. A total of 8 double beds are available.

Reservations

Payment methods

Full payment by credit card is required in advance through the booking platform. On-site payment is not available.

Same-day reservations

Same-day reservations are not accepted. Please book by the day before your intended stay.

Cancellation policy

Up to 30 days before: 95% refund (after deducting credit card processing fees)
8–30 days before: 50% refund
7 days or less: No refund
※ The cancellation policy of the booking platform takes precedence.

Facilities

Baby equipment

Two high chairs and two baby cots are available.

Heated pool

Pool size: 3.5m × 7m × 1.2m (depth). The pool is heated to 30°C from late April (Golden Week) through the end of October. Please note that water temperature may not reach the target level depending on outdoor temperatures. The pool is available year-round and can be used as a cold plunge after the sauna or enjoyed as a decorative feature in winter. Flotation rings are not provided.

EV charging

A 200V EV charging post is available in the parking area. Please bring your own charging cable.

Parking

Parking is available for up to 4 vehicles.

Cooking equipment, tableware, and condiments

Cooking equipment: refrigerator, rice cooker, microwave/oven, toaster, kettle, Nespresso coffee maker, IH hot plate, frying pan, saucepan, mixing bowl, colander
Tableware: various plates, glasses, wine glasses, mugs, forks, knives, chopsticks, wine opener
Condiments: salt, pepper, soy sauce, olive oil
Other: 2L water × 2 bottles, Nespresso capsules, black tea bags, green tea bags

Sauna

The sauna can accommodate up to 5 people at once; 3 is recommended. Self-löyly is available, and aroma oils are provided.

Hot spring

A free-flowing natural hot spring sourced from Owakudani is available. The water type is "Acidic–Calcium–Sulfate Spring, pH 2–3." A shower room is available on the 2nd floor for guests who prefer not to use the hot spring. The bathroom has two tubs: one for the hot spring and one that can be used as a cold plunge or filled with plain hot water.

Fireworks

Fireworks are not permitted. Thank you for your understanding.

Wi-Fi

Wi-Fi is available throughout all rooms.

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