Handling of Personal Information

Cielo Hakone Sengokuhara (hereinafter "the Facility") recognizes the protection of guests' personal information as an important responsibility, and is committed to handling personal information appropriately in accordance with the following policy.

Collection of Personal Information

When making accommodation reservations or enquiries, we may ask you to provide personal information such as your name, email address, and phone number.

Purpose of Use

Personal information collected will be used for the following purposes:

• Responding to accommodation reservations and enquiries
• Providing information and communications regarding our services
• Analysis for service improvement

Disclosure to Third Parties

We will not provide your personal information to third parties without your consent, except as required by law.

Management of Personal Information

We implement appropriate security measures to prevent the leakage, loss, or damage of personal information.

Contact

For enquiries regarding the handling of personal information, please contact us via the Contact page.